Leaders Who Build
Leadership Training to Bring Out the Greatness in Yourself and in Others
只有讓客戶感到驚喜，才能使他們變得忠誠
通過優質客戶服務經驗開發的關係不僅可以幫助實現銷售，還可以增加客戶忠誠度，確保在未來幾年內重複銷售。
此外，隨著社交和數字時代的發展，一種令人難以置信的客戶體驗可以立即轉化為數千種。這就是為什麼適當的客戶服務培訓可以幫助實現銷售和客戶忠誠度的長期增長。
打造更好的客戶和團隊
對任何公司來說，客戶體驗至關重要。員工和客戶之間的每次互動不僅會影響保留的客戶數量，有效客戶服務技能的員工也會感受到更高的價值感和對工作的承諾。這些技能在當前和未來客戶以及使用它們的員工心中留下了積極的印象。
Build and maintain productive relationships
Leadership is not a solitary activity, nor is the focus on the leader; rather it is about how leaders treat the people they work with and how they make people feel about themselves and the work. To get things done through other people, leaders must demonstrate that they genuinely care about the people with whom they work. This is what inspires team members to go above and beyond.
Help people be the best version of themselves
People would rather work for someone who builds them up rather than putting them down. They must treat others well and with respect. In most cases, people don’t quit jobs, they quit leaders, especially the ones that don’t care about them and aren’t committed to their growth.
LEADERSHIP COURSES
Grow as a Leader to Advance Your Career
- We provide practical skills that can be applied immediately, not just theories, buzzwords, fads or “flavors of the month.”
- We recognize that being a leader means being responsible for more than just yourself, and that is stressful. That’s why we provide actionable tips and best practices to help reduce stress and worry.
- Rather than trying to have you be someone you’re not, we help bring out your greatness—your authentic self and inner leader.
- Leaders can’t and shouldn’t try do it all on their own. We deliver the knowledge and skills to help leaders accomplish work through others.
Top Customer Service Training Courses
LIVE ONLINE | 3 Hours
Transforming Customer Complaints into Opportunities
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If handled with empathy, complaints are an opportunity to create stronger customer relationships and opportunities for improvement.
我們的客戶服務培訓課程將幫助您：
評估客戶服務的態度，並製定目標
讓英雄出自一線服務人員
每次互動都讓客戶感到驚喜
建立有價值的客戶關係
Libro Electrónico
Consejos de Dale Carnegie para una Excepcional Atención al Cliente
Puede parecer sencillo, pero impulsar la rentabilidad y el crecimiento proviene de la atención y satisfacción del cliente. Transformar un cliente en un campeón requiere de dedicación y de perfeccionar los detalles durante el ciclo de vida del cliente.
企業培訓解決方案
查找客戶服務培訓課程
我們的培訓首先了解您希望改進的領域或能力，繼而為您的組織提供高級客戶服務提示和工具。
通過我們的培訓和發展課程，了解客戶服務技能，創造積極的第一印象，管理客戶期望，建立客戶忠誠度。
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訂閱我們的通訊可最快了解最新詳情。
