Leaders Who Build
Leadership Training to Bring Out the Greatness in Yourself and in Others
打造更好的客户和团队
只有让客户感到惊喜，才能使他们变得忠诚
通过优质客户服务经验开发的关系不仅可以帮助实现销售，还可以增加客户忠诚度，确保在未来几年内重复销售。 此外，随着社交和数字时代的发展，一种令人难以置信的客户体验可以立即转化为数千种。 这就是为什么适当的客户服务培训可以帮助实现销售和客户忠诚度的长期增长。
对任何公司来说，客户体验至关重要。
员工和客户之间的每次互动不仅会影响保留的客户数量，有效客户服务技能的员工也会感受到更高的价值感和对工作的承诺。 这些技能在当前和未来客户以及使用它们的员工心中留下了积极的印象。
Build and maintain productive relationships
Leadership is not a solitary activity, nor is the focus on the leader; rather it is about how leaders treat the people they work with and how they make people feel about themselves and the work. To get things done through other people, leaders must demonstrate that they genuinely care about the people with whom they work. This is what inspires team members to go above and beyond.
Help people be the best version of themselves
People would rather work for someone who builds them up rather than putting them down. They must treat others well and with respect. In most cases, people don’t quit jobs, they quit leaders, especially the ones that don’t care about them and aren’t committed to their growth.
LEADERSHIP COURSES
Grow as a Leader to Advance Your Career
- We provide practical skills that can be applied immediately, not just theories, buzzwords, fads or “flavors of the month.”
- We recognize that being a leader means being responsible for more than just yourself, and that is stressful. That’s why we provide actionable tips and best practices to help reduce stress and worry.
- Rather than trying to have you be someone you’re not, we help bring out your greatness—your authentic self and inner leader.
- Leaders can’t and shouldn’t try do it all on their own. We deliver the knowledge and skills to help leaders accomplish work through others.
Top Customer Service Training Courses
LIVE ONLINE | 3 Hours
Transforming Customer Complaints into Opportunities
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If handled with empathy, complaints are an opportunity to create stronger customer relationships and opportunities for improvement.
我们的客户服务培训课程将帮助您：
评估客户服务的态度，并制定目标
让英雄出自一线服务人员
每次互动都让客户感到惊喜
建立有价值的客户关系
Libro Electrónico
Consejos de Dale Carnegie para una Excepcional Atención al Cliente
Puede parecer sencillo, pero impulsar la rentabilidad y el crecimiento proviene de la atención y satisfacción del cliente. Transformar un cliente en un campeón requiere de dedicación y de perfeccionar los detalles durante el ciclo de vida del cliente.
企业解决方案
查找客户服务培训课程
我们的培训首先了解您希望改进的领域或能力，继而为您的组织提供高级客户服务提示和工具。
通过我们的培训和发展课程，了解客户服务技能，创造积极的第一印象，管理客户期望，建立客户忠诚度。
联系我们
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