Negotiations: A Human Relations Approach
Negotiations require listening to others carefully, and observing their actions and reactions. Understanding which issues are the most important to your client or colleague is critical in developing a solution that is acceptable to both parties. With a clear understanding of the other person’s desires, you can partner to develop a solution that builds trust and lasting relationships.
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For the best value, purchase this course as part of the Sales Essentials 1 Year Subscription.
What You’ll Learn
In this workshop, you will practice methods to uncover and appeal to the different interests that are revealed during the negotiation process. Discover where negotiations break down, and how listening and asking questions to uncover needs of others brings you back to center. You’ll create open-ended power questions for establishing each negotiator’s needs and you will apply strategies to move to agreement.
Why You Want To Learn It
Analysis of the stakes is necessary for preparing a strategy that aligns your counterpart’s needs with your own objectives. By doing so, you can avoid confrontation and instead, engage in a collaborative conversation to arrive at a solution that is mutually beneficial. Everyone’s happy!
How It Will Help You
You will learn to build rapport by analyzing the actions, needs and agendas of all parties. Apply effective strategies for presenting alternatives, bargaining, and finalizing agreements so that all parties are satisfied. By doing so, you’ll increase the likelihood of future interactions and strengthened partnerships.
At the end of this session, you will be able to:
- Recognize and use steps in a negotiations process
- Practice methods to uncover and appeal to different peoples’ interests
- Create power questions to get the information needed from each negotiator
- Generate all-win outcomes through planning and preparation
